Slow Streamyx

Well this part is quite straightforward. One of the most common cause is lightning or electrical shortage.

Hardware

• On / off the Modem (Check power light) A blinking light may mean a faulty modem, a faulty splitter or a lost connection
• Bypass router
• Check LAN cable (connected properly)
• Check NIC (LED light color at the back of the computer)
• Ping NIC 127.0.0.1
• Ping Modem
• Check ethernet / LAN LED light (on the modem)

Normally after you have made a report, they will check on their records whether your modem is under warranty. It is determined from the package that you subscribed. Some promotional package offer a 1,2 or 3 years warranty.

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